Watchfire's commitment to service and support is unmatched among LED sign manufacturers. We are dedicated to offering the best service possible to our customers before, during and after the sale, and our network of dealers are already familiar with our reliable technical and sales support.
PURCHASING SUPPORT FOR WATCHFIRE CUSTOMERS
Traffic Analysis
Watchfire offers a comprehensive traffic analysis as a free service to customers. This includes a study of the vehicle traffic and demographic data in the immediate area of the site where you are planning to place an outdoor LED sign. You'll then receive a complete report and an interpretation of the results, including an LED signage feasibility rating.
The Watchfire traffic analysis is an important early step in your purchasing decision, and it is provided to you at no charge, with no obligation. Many customers are surprised about the incredible impact an LED sign can have on their business.
Get your free traffic analysis today >>
Free Resources & Information
Aside from all the information available on the Watchfire website and here in the Education Center, you also can sign up to receive several very helpful and informative resources for free.
Want to better understand the benefits of an LED sign and how it can help increase your growth? Sign up to receive our free white paper, "Going Digital? 5 Ways to Increase Your Growth with an LED Sign."
See what resources are available >>
Zoning Assistance
Don't let fears of local zoning regulations discourage you from getting the outdoor LED sign you want. Watchfire boasts an impressive network of dealers across the United States, and while you are ultimately responsible for adhering to local sign regulations, we can refer you to a dealer in your area who is familiar with your local digital display zoning laws and can help you get the information you need.
Visit the Municipal Code Corporation website to check if your city has specific sign requirements at http://www.municode.com.
Contact Watchfire for zoning assistance today >>
PRODUCT SUPPORT FOR WATCHFIRE CUSTOMERS
Warranty
The Watchfire Limited Warranty covers all sign electronics and LEDs on your Watchfire LED sign for a full five years. To the best of our knowledge, this warranty - five times longer than most - is the best in the sign industry.
Learn more about the Watchfire Warranty >>
Tech Support & Troubleshooting
Our manuals and website contain extensive lists of frequently asked questions to help identify and fix trouble areas with LED signs and Ignite® software. In addition, Watchfire tech support reps are available to answer questions six days a week. Our outstanding customer support record shows that there's a 9-in-10 chance you'll speak to a tech rep when you call during business hours. If not, Watchfire gives you the option to leave a message and we will return your call - usually within four minutes - so there's no need to wait on hold.
Call: 1-866-637-2645
E-mail: service@watchfiresigns.com
Database Management
Watchfire stores your LED sign's entire sales and installation history, including any tech calls you've made in the past. These records are invaluable when troubleshooting individual LED signs. There's no need to waste time repeating (or remembering) past installation or service history. We can serve you better and faster because everything is right at our fingertips.
Software Training
Watchfire provides Ignite software specialists to our customers that require training beyond what is available in our excellent self-tutorial owner's manual.
Watchfire offers:
- Scheduled phone and online training courses with a live software specialist (Tuesday through Thursday, four time slots per day)
- For end users: help with display designs and scheduling and more detailed help with Ignite
- For dealers: overview training session of Ignite, so you can better understand and help your customers
For more information, please call 1-866-637-2645.
Customer Service
Whether you're an end user or a dealer, we welcome any LED signage questions and comments that you may have-no matter how big or small. Please call 1-866-637-2645 or e-mail service@watchfiresigns.com.
SERVICE & SUPPORT FOR WATCHFIRE DEALERS
Sales
Materials
Watchfire provides a wide range of free printed and digital sales materials so dealers have the tools they need to answer customer questions. Some are downloadable from this website, others may be ordered by completing a request form or calling us directly.
Sign Specification Guides
To maintain the best quality display of video displays, text, photos and animated graphics, color LED sign dimensions should follow our recommended aspect ratio. Please refer to the Watchfire Sign Size Grid Guide (PDF) and the Watchfire Aspect Ratio Guide (PDF) to help make the best size selection for color Watchfire LED signs.
Traffic Analysis
While working with a customer, the Watchfire traffic analysis provides a valuable way for you to illustrate the impact an LED sign can have at their location. A traffic analysis is factual, easy-to-interpret, and brings some real numbers into a process that can feel like a gamble to some customers. For faster service, please contact your Watchfire representative for details.
Tech Support & Troubleshooting
The Watchfire tech support department is here for your tech workers six days a week. Call or e-mail with general questions, or during a repair while on-site.
Parts
Orders received and processed by 2:00 pm CST typically ship the same day. Every effort is made to get sign parts to dealers the next business day. Instead of shipping the damaged board to us and waiting for your replacement part to arrive, Watchfire will ship replacement parts directly to you immediately after you call. Once you receive the part, simply remove the old part and replace it with the new one. As a result, the sign is only down for a few minutes.
Watchfire promises to support every LED sign model for ten years after the last sign is shipped. When our competitors' signs become obsolete, they sometimes stop offering support or they charge you more. This won't happen with Watchfire. Just another reason we're the industry's leading LED sign manufacturer.
Proposal Assistance
If you're looking for fresh ideas for your proposals, or feel that they should be more than just an estimate, contact us for proposal assistance. We've got the vision to help, and we want you to be able to sell Watchfire signs with confidence.
Free Artist's Renderings
Sometimes it's difficult to envision an actual Watchfire sign standing on a site. Let our talented artists render a visual representation (stills or video displays) of how it would look once a Watchfire LED sign is installed on your customer's site. Please contact your Watchfire representative for details.
Quick Quotes
Your Watchfire sales representative knows how crucial it is for you to have a quote without delay. Every dealer request for a price quote is answered as quickly as possible, and in most cases that means mere minutes. For fast service, please contact your Watchfire representative directly.
